Have a question? Great!

 

Please be sure to check out the “Frequently Asked Questions” to the right of this webpage.

If your query is not listed please call our helpline on 01454 326 555 or send an email with your question to enquiries@redkitebaby.com and we will respond as quickly as we can.

 

All spare part enquiries are resolved within our service department, please contact them on 01454 326 568.

Please call 01454 326 555 to be connected to one of our team members who will help assist you in tracking your delivery.

Instructions for your product will be within the box it was supplied in, however if these are now not available to you product instructions are available for download through our website. Should this not answer your question please call 01454 326 568.

Every item on the Red Kite Baby store is eligible for free shipping to Mainland UK. Areas outside of Mainland UK will be subject to additional shipping costs.  We aim to despatch your products on the same day of purchase if orders are placed before 1pm.

Red Kite Baby will send you an email notification confirming that your order has been received.

Please contact 01454 326 555 and have your confirmation email to hand so that we can promptly assist you.

All of our products fully meet British and European safety standards and have been thoroughly tested.

All Red Kite products come with a 1 year warranty.

This information is easily found within each products description page on our website.

We strongly advise you to not hang any luggage from the handles due to the centre of gravity changing and your pushchair may become unstable. The use of Buggy Boards are not recommended within our warranty terms.

We do not price match other retailers.

If there is a problem with your order, please contact 01454 326 568 and our service team will be waiting to help.

Please call 01454 326 555 to be connected to one of our team members who will help assist you in tracking your delivery.